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FAQ Page

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Hello Beautiful Soul,
Thank you for your interest and support. Below are my shop policies.
HARVESTING and PREPARATION METHODS
I am mindful of my harvesting practices because it is important for me to build relationships with the plants I care for. In the mornings in the summer, I can be found watering the plants and singing to them. Before cutting any plants I take the time to connect with them and ask permission first. There are days they say NO and I respect that. I only harvest when the plants are willing to be of service. When they say YES, I sing to them and thank them with deep gratitude from my heart. I'm always sure to leave around half of the flowering plants uncut for the bees to enjoy. This means that I do not harvest as much as I could, so quantities of smoke cleansing bundles are limited. Once I sell out, we have to wait until the next season. After the plants have been collected, I sit with them in ceremony while I bundle them.

Smoke Cleansing Bundles: Most of the plants come from my garden, with the exception of rose and lavender. While some of the rose and lavender does come from my garden, it is not enough to include all of the time. The rose and lavender I use is certified organic and is from a reputable sustainable source. When possible I purchase lavender from local sources. We have not used any non-organic pesticides or herbicides in our garden for 20 years. The cedar I use comes from family property outside of town. Ideally, we do our best to collect fallen branches after storms. If this is not possible, I follow the same protocol that I use with the plants in my garden. We are are always careful not to over-harvest or unnecessarily harm the tree. Because of this, cedar smoke cleansing bundles are a limited quantity item.

 

Vibrational Essences: Again, most of the plants I use come from my garden or from our family property outside of town. There are also a few that have been wildcrafted on some of my forest adventures. There are a few flower essences I add to my formulas that I do not personally create, but come from a high-quality reputable manufacturer using sustainable methods with flowers that are certified organic or wild-harvested, is Eco friendly, and socially responsible.

 

My products are not tested on animals, are vegan and gluten free, are handcrafted with love and vibrationally enhanced by the phases of the moon.

Read more about my vibrational essences HERE

Due to using essential oils in the aura mists: Keep out of reach of children. Do not ingest. Some essential oils are not considered safe for use if you are pregnant or nursing. Please do your own research and check with your doctor before using if you are pregnant or nursing. Do not spray into eyes. Do not use near flame. Do not use on pets. Use only as directed.

ART FORMAT POLICY: Due to monitor variances, on-screen colors may be different from the actual item. However, I do my very best to make sure that the item you receive is accurately represented in my shop. Photos prints are in a matte finish with full bleed.

Please note that some sizes of photos may have been cropped &/or formatted to fit popular sizes, whereas other sizes of the same image have not been cropped or formatted. This will give some images a slightly different look.
CUSTOM WORK AND COMMISSIONS: At this time I am not accepting any requests for custom work or commissions of any kind.
SHIPPING: Due to delays at the USPS and COVID-19, there is no way for me to guarantee a delivery time. It takes whatever time it takes. Please know this when you place your order. Your order will ship in 3-7 business days. Packages are not mailed during the weekend. Under ideal circumstances, you should receive your order in 7-10 business days within the United States, however, I can not make absolute guarantees as to when your package will arrive.

Products that are by pre-order may take a while to get to you. When products are a pre-order it means that they are not put together at the time you order and I may be waiting for some supplies to get to me through the mail. Again, with the delays due to the slow down at the USPS and COVID-19, it is difficult for me to give an exact time of delivery. I know how frustrating this can be! We will all have to be patient with this process until things improve.

All packages include a tracking number. Priority mail includes insurance and expedited shipping. This is a great option in case USPS loses your package. Once a package goes into the mail I do not have any control as to what happens to it. There is always the possibility of packages being lost or damaged. I do everything on my end to package your order so it arrives safely. You would need to contact the USPS in the event that your package does not arrive. 


If you live outside of the United States, any customs fees, taxes, tariffs, duties, etc. required by your country for import and delivery and are the responsibility of the buyer.

 

RETURNS: All sales are final, including downloads. If your item arrives damaged or I have made an error, please contact within 3 days to discuss a return/exchange. Please include photographs of the damage. If you are having difficulties with your download, please contact me.
 

Also, please contact me before ordering if you have any questions. I am always happy to help you with your order.
COPYRIGHT: All of my work is under copyright. Any use of my art, photographs, designs, or writing is prohibited by law unless you have obtained my expressed written permission.

Downloaded content is under copyright and has been created for personal use only. Please do not share copies with other people. You do have permission to print downloaded content at a local print shop and spiral bound for personal use only.

 

If you would like to use my images or writing in any way, for any reason (websites, blogs, tattoos, personal use, teaching, commercial use, etc.) please contact me first for requirements, prices, and permission to do so. This is much appreciated and is just good Karma!

CONTACT: The best way to contact me is through the contact form on my website. If for some reason that doesn't work, I can also be contacted through my Facebook page HERE. I can also be reached through traditional snail mail at:
MAILING ADDRESS
Moonwillow LLC
111 N. 7th Street #277
Coeur d'Alene, ID
83814
LINKS (Click links below)
Instagram: https://www.instagram.com/moonwillowart/
Facebook: https://www.facebook.com/karmen.moonwillow
Facebook Group: https://www.facebook.com/groups/MoonwillowJourneys/
Email: Please go to my CONTACT page and use that form.

DISCLAIMER: Information provided by me is not intended to diagnose, treat, or prevent a specific disease, illness, disability, mental illness, or to assess a specific health condition. Using metaphysical spiritual techniques is meant to complement, but not replace, the care of a doctor or other healthcare professional. Before adding or changing anything in your current health regimen, please consult your physician or health care practitioner first.

 

Please always do your due diligence and research any information that is being offered to you by anyone. Information and materials provided within my website, products, classes, and workshops are intended for educational purposes only, for personal use only, and are not intended to train you to work with others. I offer mentorship programs if your goal is to use this information to work with others.

These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease or illness. If you have a serious mental or emotional condition, or a known physical medical problem, you should seek the care or advice of a qualified health practitioner. Consult a healthcare professional before using any essences if you have health conditions, are pregnant, nursing, or taking pharmaceutical medication. Essential oils are used in aura mists and other products and may not appropriate for pregnant or nursing women -- check with your health care provider before using. Information provided is intended for educational purposed only and is not intended to offer any kind of medical advice or as a substitute for the advice of a qualified healthcare professional in any way.

Additional Disclaimers and Information can be found HERE


By purchasing products or class content from my online shop, coming to in-person workshops, mentorship or private sessions, you are agreeing to the above disclaimer information as well as the disclaimer information HERE.

 

Copyright © 2020, by Karmen Naccarato

All rights reserved.